- Solution 1: Close and reopen the application.
- Solution 2: Update the application. To do this, click the Help menu and look for an option to check for Updates. If you don’t find this option, another idea is to run an online search for application updates.
Problem: An application is frozen
Sometimes an application may become stuck, or frozen. When this happens, you won’t be able to close the window or click any buttons within the application.
- Solution 1: Force quit the application. On a PC, you can press (and hold) Ctrl+Alt+Delete (the Control, Alt, and Delete keys) on your keyboard to open the Task Manager. On a Mac, press and hold Command+Option+Esc. You can then select the unresponsive application and click End task (or Force Quit on a Mac) to close it.
- Solution 2: Restart the computer. If you are unable to force quit an application, restarting your computer will close all open apps.